Frequently Asked
Questions

Our seeds are slowly crushed in a traditional wooden press (ghani) at low temperature. No external heat or chemical solvents are used, and the oil is not bleached or deodorised, so it keeps its natural aroma, colour and nutrients.

A little natural sediment is normal in unrefined, naturally filtered oil and shows it hasn't been chemically processed. Simply let it settle, or shake gently before use.

Yes. Coconut, mustard, groundnut and sesame oil are great for everyday Indian cooking. Flaxseed and black seed oil are best used raw — drizzled over salads, dals or curd — rather than heated.

Keep the bottle tightly closed in a cool, dry place away from direct sunlight. Coconut oil may solidify below about 24°C — that's natural; just warm the bottle gently.

No. Our Herbal Lux hair oil and Herbal Ortho wellness oil are for external use only. Do a patch test before first use and keep them away from the eyes.

Add products to your cart and go to checkout. Enter your delivery address and pay securely online. You'll get an order confirmation by email as soon as payment is complete.

We accept UPI, credit and debit cards, netbanking and wallets through our secure payment gateway.

You can cancel before your order is dispatched. Write to us at marketing@shibaamnaturals.com with your order number as soon as possible.

Yes. Use the Contact page and choose "Bulk / Wholesale Order" — tell us the products and quantities and we'll reply with pricing.

Orders are processed within 1–2 business days and usually delivered within 4–7 business days across India. You'll receive tracking details once your order ships.

Yes — orders above ₹799 ship free across India. A flat ₹60 shipping charge applies to smaller orders.

Use the Track Order page with your order number and email, or open My Orders in your account.

Currently we only ship within India.

Because oils are consumable, we can't accept returns of opened products. If your order arrives damaged, leaking or incorrect, tell us within 48 hours of delivery with photos and we'll replace it or refund you.

Approved refunds are sent to your original payment method. Banks usually take 5–7 business days to credit the amount.

An account lets you track orders, save addresses and keep a wishlist. You can sign in with a password or a one-time code sent to your email.

Every account gets a unique referral code. Share it with friends — when they sign up and place their first order, you both get a reward. Visit the Refer & Earn page to get your code.

Click "Forgot Password" on the sign-in page and enter your email. We'll send you a code to reset it — or simply sign in with an email code instead.