Refund & Return Policy

Effective Date: October 20, 2026

At Shibaam Naturals ("Shibaam Naturals", "we", "our", or "us"), customer satisfaction is important to us. Please read this Refund & Return Policy carefully before making any purchase from our website.

By placing an order with Shibaam Naturals, you agree to the terms below.

1. Eligibility for Returns

Because our oils are food and personal-care products, we cannot accept returns of opened products or returns for change of mind. A product may be eligible for replacement or refund only if:

• It arrived damaged, broken or leaking
• You received the wrong product or quantity
• The seal was broken on arrival
• An item from your order is missing

To be eligible:

• Tell us within 48 hours of delivery
• Share your order number with clear photographs and, ideally, an unboxing video
• Keep the product and its packaging until the claim is resolved

Shibaam Naturals reserves the right to verify the claim before approving a replacement or refund.

2. Non-Returnable Items

• Opened, used or partially used products
• Products returned for change of preference, taste or aroma
• Natural variations in colour, aroma or sedimentation between batches
• Products damaged by improper storage or handling after delivery

3. Cancellation Policy

Before Shipment

Orders may be cancelled before dispatch of the product. Shibaam Naturals reserves the right to deduct payment gateway charges, transaction charges, or administrative charges where applicable.

After Shipment

Orders cannot be cancelled once dispatched from our warehouse. Customers may initiate a return request only if they meet the eligibility requirements mentioned in this policy.

4. Damaged or Incorrect Orders

If you receive a damaged, leaking or incorrect item, or an item is missing, please contact us within 48 hours of delivery and provide:

• Order number
• Photographs and/or unboxing video
• Description of the issue

Shibaam Naturals may provide a product replacement, store credit, or refund where applicable. The remedy provided shall be at Shibaam's sole discretion after verification.

5. Refund Process

If a refund request is approved:

• Refunds will be initiated to the original payment method used during purchase
• Processing time may take 7–14 business days depending on payment providers and banking institutions
• Shipping charges, convenience fees, payment gateway fees, and taxes may not be refundable where applicable

Shibaam Naturals shall not be responsible for delays caused by banks, payment gateways, or financial institutions.

6. Return Shipping

Where returns are approved:

• Shibaam Naturals may arrange pickup services where available
• In some cases, customers may be required to ship products back to the designated address

Return shipping responsibility may vary depending on the nature of the claim and location.

7. Refusal of Returns

Shibaam Naturals reserves the right to refuse return or refund requests if:

• Requested information is incomplete
• Proof of issue is insufficient
• Product shows signs of use or damage after delivery
• Request falls outside the allowed timeframe
• Fraudulent or abusive activity is suspected

8. Limitation of Liability

Shibaam Naturals shall not be liable for:

• Indirect or consequential losses
• Customer dissatisfaction due to personal preferences
• Delays caused by logistics partners, weather conditions, natural events, strikes, or circumstances beyond reasonable control

9. Policy Updates

Shibaam Naturals reserves the right to modify, update, or revise this Refund & Return Policy at any time without prior notice. Changes become effective immediately upon publication on the website.

10. Contact Information

For return or refund-related questions, please contact:

Shibaam Naturals
Email: marketing@shibaamnaturals.com
Phone: +91 876-936-8752

You may also contact us through the Contact page available on our website.